发布时间:2022-07-27
资料简介:The current economic environment, characterised by globalisation and the pressure of competition and uncertainty, has led many manufacturing businesses to seek customised and personalised solutions/services for customers. This has led to an increased desire to achieve a higher level of customer satisfaction by incorporating and providing integrated solutions and services: servitisation. Servitisation is the process of increasing value by adding services to products to provide customers a complete product-service system.
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